👉 New Issue! Productivity is a key pillar for organisational sustainability. In an Intentional Organisation it plays a distinctive role in linking effort with value creation, not just efficiency.
This reframing from efficiency to value-alignment is vital. We often see organizations obsessed with 'output' because output is easy to measure, while 'value' requires deep thinking.
I especially appreciate the point on clarity. In my experience, when productivity stalls, it’s rarely a lack of effort; it’s usually 'frictional loss' caused by an architecture that sends mixed signals—like the call center example you mentioned. If the system is designed for speed, no amount of 'intentional' leadership can force it to produce quality. We have to fix the plumbing before we can expect a different flow. Great piece
This reframing from efficiency to value-alignment is vital. We often see organizations obsessed with 'output' because output is easy to measure, while 'value' requires deep thinking.
I especially appreciate the point on clarity. In my experience, when productivity stalls, it’s rarely a lack of effort; it’s usually 'frictional loss' caused by an architecture that sends mixed signals—like the call center example you mentioned. If the system is designed for speed, no amount of 'intentional' leadership can force it to produce quality. We have to fix the plumbing before we can expect a different flow. Great piece